CATALooK.netStore A powerful easy-to-use shopping cart and renting / letting system - eCommerce solution for DotNetNuke > Support &<br> Service

Email address for support requests: support@dnnsoft.com

For any support, license, update or version related requests, please include the purchase information e.g. invoice number, purchasers email address or account user name from www.dnnsoft.com for this purchase.

If you can't find an answer for your problem in the 'Important Notes' chapter of the manual, our forum or on a Google search for the error message, please send your request by email and include the following information:

DNN and CATALooK.netStore version numbers. (If you use older DNN and CATALooK.netStore versions, maybe updating to the latest versions would fix the problem (currently the latest version is 6.1.7). Please check if you have installed the correct CATALooK.netStore version for your DNN version. The indicated DNN version number is listed for all CATALooK.netStore module and package links. You can also not use CATALooK.netStore for DNN4 if DNN5 is installed. All CATALooK.netStore modules must have the same version number. Here you can check it: Host -> Module Defintions -> All module names that start with 'CAT' -> version.)
Version numbers or download links of any CATALooK.netStore related installed extensions e.g. skins, skin objects etc.
Full error message from Admin -> Event Viewer.
What have you done before the error occured?
All information that we need to duplicate this problem.
You could also check if you get the same problem in our test store at: www.catalook.net (login: testuser5/testuser5). If the problem is product related, please add the product with the same parameters there and tell us the product name.
Screen shots of all configuration pages that may be related to this problem.
Screen shots of the page where the error appears.
If there are any 3rd party providers installed, please tell us the provider names.
If there are any other modules than the CATALooK.netStore modules on the same page, please tell us the name of those modules and the CATALooK.netStore modules on this page.
If you have added any java scripts to the DNN default.aspx file or any other DNN file, please send us the scripts or remove the scripts and test it again.
If you have changed something on the CATALooK.netStore skin or template files, please send us the changes or select one of the original skins and templates and try it again.
If you have changed something on the source code, please send us a list of all changes or go back with the changes and try it again.
If there was any error while uploading the 3 CATALooK.netStore modules, please send us the error message from the module installation log. All CATALooK.netStore modules must have the same version number: Host -> Module Definitions -> All modules that start with 'CAT'.

Problems with module upload

If there was a timeout while uploading the modules and following or a similar error message is displayed after a long time and the module installation log is not displayed:
Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<system.web>

</system.web>

</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<system.web>

</system.web>

</configuration>

Please perform the following steps:
Change this line in your web.config: <forms name=".DOTNETNUKE" protection="All" cookieless="UseCookies" timeout="60" /> to <forms name=".DOTNETNUKE" protection="All" cookieless="UseCookies" timeout="600000" />
Add green marked parameter to the httpRuntime section of the web.config and change the red marked parameters: <httpRuntime useFullyQualifiedRedirectUrl="true" maxRequestLength="2097151" requestLengthDiskThreshold="50000" executionTimeout="9000" />
Some Hosting providers also restrict the time on the server side. In this case please ask your hosting provider to remove the timeout restrictions. Here you can find more information: Timeout Error
DNN4
If there is a timeout error on uploading the module CAT_Modules, re-install the module after you have changed the web.config file.

DNN5
If this is a New Installation and the error occurs on the installation of the module CATALooKStore.ZIP, delete this module via Host -> Module Defintions -> CATALooKStore -> delete. After that execute this script: http://www.catalook.net/portals/_default/uninstall.zip via Host -> SQL (turn on the ‘Run As Script?’ option).
Now install the module CATALooKStore.ZIP again.

DNN5
The error occurs on updating to a newer version while uploading the module CATALooKStore.zip and the module is now listed with the new version number in: Host -> Module Definitions -> CATALooKStore -> Version, it is necessary to change the version number to the old CATALooK.netStore version number that was installed before the update.
Please execute the following script via Host -> SQL (Turn off the 'Run as Script?' option) to reset the version number:

update {databaseOwner}{objectQualifier}packages
set version='XX.XX.XX'
where FriendlyName='CATALooKStore'

Replace XX.XX.XX by the CATALooK version number before the update.
Install the module CATALooKStore.ZIP again.

Please find more information in chapter: 'Important Notes' of the manual.

If there is an error message on checkout after you have updated from DNN4 to DNN5: Check if there are any languages enabled in admin -> languages. If not, enable the language locales there again and select a language for all portals of this DNN installation via: Admin -> Site Settings -> Advanced Settings -> Other Settings -> Default Language -> Update.
DNN5 v5.1.4 bug
Many field help texts are not visible. Please find all at: www.catalook.net login testuser5/testuser5
DNN5: error message after update on the page with the CAT_Cart module
If there is an error message 'Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index' or 'Object reference not set to an instance of an object' on the page where the module CAT_Cart is located, please check if there is any other error message like this in Admin -> Evenet Viewer: 'Message: System.Web.HttpParseException: C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\69dae1a3\e3857219\App_Web__googlecheckout.ascx.37546475.mov4v8qn.0.vb(93): error BC32206: The project currently contains references to more than one version of GCheckout, a direct reference to version 1.3.0.0 and an indirect reference (through 'CATALooK.GoogleCheckOut.GCheckoutButton1') to version 1.3.3.0. Change the direct reference to use version 1.3.3.0 (or higher) of GCheckout.'
This means that there is an older version of the GCheckout.dll in the \bin folder of this web site. Please delete this file and re-install the module CAT_Modules.ZIP. This module includes the latest GCheckout assembly version.
Often this happens if someone copies the dll manually into the \bin folder. After that the file permissions may change and the DNN installer is not longer able to overwrite the file by a newer file version that is included in a module. Or maybe you have installed another module before that includes this old GCheckout version.