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 Serial number delivery
 
 12/5/2011 4:36:20 PM
rico
4 posts


Serial number delivery
Hi,

I would like to use the Serial number assignment. However, after a purchase, the "Serial Numbers / License Keys..." column of the order details, displays a generic barcode image (instead of one serial number entered in the product serial number tab).

How can I change this in order that the serial number is displyed ?

And what is the token to use to display this serial number in the client email ?


Thanks.
Rico
 12/21/2011 10:13:11 AM
rico
4 posts


Re: Serial number delivery
Support,

I'm still confused about the Serial number feature. Can someone indicates:
- why a barcode image appears instead of the assigned serial number ?
- what is the token to use to display this serial number in the client email ?


Thanks.
 1/6/2012 11:10:51 AM
rico
4 posts


Re: Serial number delivery
up
 1/6/2012 4:31:18 PM
rico
4 posts


Re: Serial number delivery
Hi,

After a new install (used the default created portal), I have discovered that when adding Serial Numbers, there was an entry (among others) named 'Serial Number(s)' in the category list.

However, as I initially tested CataLook in a sub-Dotnetnuke portal, I could not find the entry displayed in the fresh install (I have created a dummy category). Looking in the database, the table 'CAT_SNCategories' has a field named 'PortalID' that holds the value 0 for all entries (except for the dummy category I created, which have the value 6 for PortalID). As my child portal id was 6, the Serial Number categories did not appear when adding serial numbers. Changing the 0 values to 6 causes the standard Serial Number categories to be displayed.

1) Is it a bug or a configuration problem ?
2) In the serial number category list, 'Serial Number(s)' and 'License key(s)' entries exists. What are the difference between them ?

3) What is the token to include in email to display the serial number ?


At last, unfortunately, as my trial has expired, I cannot test a product purchase with serial number of 'Serial Number(s)' category.
May I ask you a trial period extension to test for this (as barcodes are still displayed in the order detail page - maybe the serial number category change is made for new orders only) ?

Note that this problem is critical for us and is the last before taking the decision to buy your product.

Thanks.
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