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 Authorize.net returns Error code:13
 
 1/20/2009 1:35:13 PM
jimjxr
8 posts


Authorize.net returns Error code:13
Hi,

I'm using Catalook.netStore 5.5 with DNN 4.8, I have setup my authorize.net merchant account (Filled in API Login ID/Transaction Key/Password on store settings page). When I tried to checkout using a mock credit card from the document (Visa: 4007000000027), I got this error:

Error code:13
(TESTMODE) The merchant login ID or password is invalid or the account is inactive

Any idea why this is happening? I tried to enter the API Login ID and Transaction Key several times, I'm fairly sure I didn't enter them incorrectly.

Thanks
 1/27/2009 10:52:51 AM
umaisa
95 posts
www.umaisa.com


Re: Authorize.net returns Error code:13

Have you enabled host_alert? if not please enable it (refer to documentation) and then please check the event log - if you can't figure out, then post it here and we can then try.

Sincerely,


www.umaisa.com - Your wish, Delivered!
 2/11/2009 3:04:30 AM
jimjxr
8 posts


Re: Authorize.net returns Error code:13
I have enabled host alert, but it didn't give additional information, I just got these in event viewer:

POTENTIAL CC PAYMENT FRAUD OR GATEWAY ERROR:
UserID: 23
Fist Name: xx
Last Name: xxxxxx
E-mail: xxx@xxxxxxxxxx
User Name: USER52a0cd9e03c9417a
Credit Card Error: The following error occurred while processing your credit card information:
Error code:13
(TESTMODE) The merchant login ID or password is invalid or the account is inactive.

Please use the [Back] button of this form (do not use the [Back] button from your browser) to return to the previous page and make corrections before completing your order.
Server Name: Xxxxxx
 2/12/2009 3:38:30 AM
umaisa
95 posts
www.umaisa.com


Re: Authorize.net returns Error code:13

Here is what I would suggest:-

1) create a test.html page and embedd all the required data in it the way the payement processor requires it to be with a button to initiate the transaction

2) create a test.aspx page to catch and display the return values from payment processor

3) now test that the entire end-to-end transaction using your userid/password with the payment processor

If 3 above works fine - and displays everything as outlined by the processor then we can eliminate the possibilities (a) that there is no issue with your a/c with payment processor (b) there is no issue with your webserver, and payment processor server to communicate and pass value too-and-fro (c) sessions are properly sent-received without any loss, trimm, truncate, or drop of parameters/parameter values.

(Before doing below I would retry setting up all the values once again from scratch in catalook, reading both catalook and payment processor manual to be double sure that I have set things properly in catalook and try to do some test transactions, but if they fail then I would proceed doing the following - but thats just my way of doing things..)

Now, you will need to look into the code for this payment processor and put some host_alert event log's at: (a) just before catalook is sending the transaction to payment processor, and (b) immidiately after catalook receives the return values from the payment processor. Doing this will give the clue of what's going on and path to resolution.

Hope above helps,

Sincerely,


www.umaisa.com - Your wish, Delivered!
 4/15/2009 7:51:11 PM
RBeaujard
12 posts
tachyonmedia.com


Re: Authorize.net returns Error code:13
I am having the same exact error. Did you ever resolve this?

RJB
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